Terms & Conditions
www.bonjourgolf.com (the site) is a trading name of Golf Tee Time Service Ltd company number 4476995 (“we” and “us”) of 20 Western Road, Launceston, Cornwall PL15 7BA.
Bonjour Golf acts as an agent on behalf of a partnership of the golf clubs, hotels and travel providers. The purpose of the partnership is to promote play and stay golf packages in association with accommodation providers / golf courses and travel providers. As such, we accept no liability in relation to any contract you enter into, or for any services or arrangements you purchase, or for the acts or omissions of the chosen accommodation provider, the golf clubs or other party(ies) connected with any arrangements. For all arrangements, your contract will be with the chosen accommodation provider, golf clubs and travel provider.
Accuracy of information
We endeavour to ensure the accuracy of all the information on the website (www.bonjourgolf.com), printed media, email newsletter and quotes. Nonetheless, changes and errors can occasionally occur. We reserve the right to make changes to and correct errors in advertised prices and other details at any time before your break is confirmed.
Booking and payment terms
Bookings can be made by phone, email or online enquiry form and require completion of our booking form.
All golf, accommodation and travel is offered on request and subject to availability. We will quote a price for your booking at the time of enquiry and when you pay your deposit, this price will be confirmed.
At the time of booking, the following information will be required where applicable: first names and surnames of all your party, dates of birth, nationalities and passport numbers; mobile phone number email and address of the lead booking person; driver and who’s who in each car; make, model registration number of each car. You must ensure that the details provided on the booking are full and accurate, and also check all details on correspondence received after booking and inform us immediately of any errors or instances where details need to be adjusted.
As lead booking person you confirm that you have the authority and agreement of others in your party to enter into the contract, and that you accept liability for the acceptance and compliance of each of those people, with these contract terms. We’ll only deal with you in correspondence and shall look only to you for making payments as they become due for you and your party, and ensuring the accuracy of information for other members of your party.
A deposit of £50 per person is required to secure your booking.
On receipt of your deposit we’ll send you an email confirming your booking and providing a statement of account, and at this point your contract with us comes into effect. You will have agreed to our terms and conditions and we will have undertaken to provide you with the holiday as described. The statement of account will show the balance to be paid and the date by which it is due. Please check the confirmation carefully as soon as you receive it. Contact Bonjour Golf immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later.
Deposits are non-refundable, except as mentioned elsewhere but in some circumstances may be transferable to a subsequent trip booked with us.
Your balance is due 12 weeks before departure date. If the booking is within 12 weeks of the start date, full payment is required. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit. In some circumstances where a supplier requires a greater deposit, it will be requested.
All our prices are in GBP and rates are per person based on two people sharing a twin or double room. Single room supplements will be advised on each quotation; if a twin or a double room is let as a single room, a supplement may be charged. VAT is inclusive at 20%. All accommodation and golf are offered subject to availability. No allowance can be made for meals not taken, golf not played or for rooms not occupied for the full period of the booking.
Accommodation providers may charge a local tourist tax which is payable by you and your party direct to the hotel at the time of stay.
We accept the following credit/debit cards Visa, MasterCard, Switch, Delta and Connect. Cheques and BACS payments are also accepted.
Golf Tee Time Service Ltd. trading as Bonjour Golf is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations” all passengers booking with Bonjour Golf are fully protected for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. Your money is fully protected and paid into an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants – Elman Wall Ltd of 8th Floor, Becket House, 36 Old Jewry, London EC2R 8DD. Our membership number is 5930 and details can be verified by contacting PTS directly. Any payments made will be held in a trust account, operated by PTS and funds can only be released for payments to suppliers relating to your booking. PTS is FCA registered to ensure trust and confidence when booking with any PTS member. Find out more on PTS consumer protection here https://www.protectedtrustservices.com/business/benefits/consumer-protection
On receipt of your deposit we will send a confirmation email. Having acknowledged your balance payment, we will email full details of your trip approx. 2 weeks before the start date. Please ensure that you contact us immediately if you have not received full details 7 days before your trip commences.
Changes or cancellation by you
Should you have to change or cancel your break for any reason, please inform Bonjour Golf in writing by email as soon as possible. We’ll do our best to accommodate any changes for an amendment fee of GBP 30 plus any further applicable costs, but any change is subject to availability and we give no guarantee of same. You can transfer your booking to another person, who satisfies all the conditions that apply to the booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying any costs we incur in making the transfer.
Clients are reminded that a holiday booking is a legally binding contract. Cancellation charges apply as follows.
More than 72 plus days: loss of deposit
42 – 71 days: 50% of total booking value
22 – 41 days: 75% of total booking value
21 days or less: 100% of booking value
We strongly recommend you take out suitable travel insurance when placing a booking and that the cover starts from or near to the date of booking; it is your responsibility to ensure you are correctly covered. Please note that when cancellation falls within the terms of an insurance policy, the insurance company will normally refund the above charges to you on receipt of a valid claim.
For cancellations after the final balance has been paid, we can try to transfer the break to another date. However this is at the discretion of our hotel and golf course and travel partners and we give no guarantee of same.
Changes or cancellation by us
From time to time we may have to make changes to itineraries and reserve the right to do so. These can be minor or substantial changes. If the change is minor, we will ensure you are notified but will not compensate you; examples could be change of travel departure by less than 12 hours, change of accommodation or golf course to another in same region and of same standard. If the change is substantial and significantly alters the main characteristics of the travel services that make up your holiday, we will aim to provide you with the following:-
- Alternative arrangements of a similar nature, standard and price, if available
- Alternative arrangements of a higher standard with a supplement of the difference in price
- Alternative arrangements of a lower standard with a refund of the difference in price
- Cancel your booking with a full refund of all monies paid
We will not compensate you for changes caused by situations beyond our control such as force majeure, natural or nuclear disasters, war or threat of war, riot, civil strife, strikes, fire, adverse weather, technical problems with transport, closure of ports or airports, epidemics, sickness, terrorist or other security measures.
Your travel insurance may provide cover for any costs you incur in these circumstances.
If you are unhappy with any service or facility provided, please inform the relevant contact at the time (e.g. accommodation provider, golf course or transport operator) to allow them to attempt to resolve the issue as soon as possible. As we act only as an agent for the golf clubs, chosen accommodation providers and transport operator, if you have a complaint or experience any problems during your break please inform the golf club or accommodation provider concerned immediately. When a complaint is specific to issues arising during your break, compensation is down to the golf club or accommodation provider. If a satisfactory conclusion is not reached please contact us by email within 14 days of your return and we will take up with the supplier.
Any special requests must be made at the time of booking in writing. Whilst we try to meet any reasonable requests, we do not guarantee that they will be fulfilled. If we are able to confirm a special request, we will do so by confirmation in writing before your arrival date, confirming any supplements necessary.
Passport and visas
It’s extremely important that you obtain and check travel and immigration documents required for each member of your party. You alone are responsible for obtaining required travel documents for your party and we do not accept responsibility if you cannot ttravel or for any delay or travel problem which may occur in this regard.
We will do everything possible to confirm your requested tee times, however hotels/golf courses do reserve the right to alter preferred tee times. If for any reason your tee times should not be available, as part of our service we will offer you the nearest possible alternative. We cannot be held responsible for slow play on the golf course.
Dress code, golf etiquette and behaviour, handicap certificates
Many golf courses enforce a dress code usually consisting of shirts with collars (rugby and football shirts are not permitted), tailored shorts or trousers with no denims. Appropriate dress must be worn at all times on the golf course and in the clubhouse. Some of the golf courses will require handicap certificates before accepting visitors; we will endeavour to advise you on any specific requirements at the time of booking. Whilst a certificate of playing ability is not essential on all courses, knowledge of etiquette and the rules of golf are expected and each venue reserves the right to refuse access if it is judged that individuals do not display the required knowledge, appropriate dress or behaviour. We cannot be held responsible in these circumstances.
Playing conditions and adverse weather
Whilst the courses at all of the clubs are all maintained to a high standard, playing conditions may vary from time to time due to essential works or adverse weather conditions. Trolley and buggy bans can occur; this decision is always made by the course on the day. If you are unable to play golf during your holiday due to course closure we will endeavour to obtain a refund or green fee voucher for the golf element of the break; any decisions regarding green fee refunds are at the discretion of the golf course and are final. We cannot be held responsible should inclement weather prevail, or for the condition of the course during your break.
Photography and testimonials
We’d like to publish photographs and testimonials from clients in any and all forms of media. Please let us know if you’d like to help us with this during or after your trip.
Limitations on our liability
We want you to enjoy your golf break and we’ll do our best to make the experience special for you and we are responsible for the delivery of the holiday as described. Nonetheless, we must make clear the limitations in law. If we fail to provide the service as outlined and to which these terms apply, we will pay you appropriate compensation. We are not liable if any failure is due to the following:- your own carelessness or negligence; any unforeseen injury or medical condition during or after your trip (all activities are undertaken at your own risk); changes we reasonably make to an itinerary or to accommodation or any other aspect of the management of your booking; any other unusual and unforeseeable event or circumstance beyond our control. We and you are subject to international conventions, when they apply. This may limit the amount of a claim you may make, against us or anyone else. The services and features included in your booking are those outlined in our messages and on our website. If you choose to buy other goods or services during your trip, those are not part of our service. Accordingly we are not liable to you for any happening in connection with that service or those goods.
If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver nor indicate any intention to reduce that or any other right in the future. The parties agree that electronic communications satisfy any legal requirement that communications be in writing. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.
This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise, except that any provision in this agreement which excludes or restricts the liability of the participants, subcontractors, agents and affiliated companies of a party, maybe enforced under that Act. Any communication to be served on either of the parties by the other shall be delivered by first class post recorded delivery or by e-mail. It shall be deemed to have been delivered if sent by post to the correct address within 72 hours of posting; if sent by e-mail to the address from which the receiving party has last sent e-mail within 24 hours if no notice of non-receipt has been received by the sender. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and the parties agree that any dispute arising from it shall be litigated only in that country.